Charms by Joanna 2012-2017 all rights reserved
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Terms and Conditions

Safety First
All products made/sold by Charms by Joanna are designed as a novelty or for display purposes.
Many of the products are unsuitable for young children due to small parts.

Copyright
The wine glass charms are my own particular design so please DO NOT break the  Copyright, Designs and Patents Act 1988 by copying them.
Copyright protection covers the use of any photographs taken and published through any form of media by Charms by Joanna. These remain the exclusive property of Charms by Joanna and are not to be used without express permission in writing.

Postage
Items are always sent via 1st post which is FREE for beaded items sent within mainland UK as of April 2017, if you would like them sent via recorded or tracked post then please contact me for an adjusted Paypal invoice. Postage for all other items (boxes and Happy Bags) starts from 3.75. Here is a link to the Royal Mail website where you can see postage costs. I endeavour to reuse cardboard boxes where possible for larger orders and use bubble envelopes for small items.

Personalized Products
Products are deemed as personalized if they are specific only to the buyer. e.g. name / date etc, or have a picture personal to the buyer.
Items are not personalized until payment has been received in full.
Please allow additional time for all personalized products. Please contact for more information before purchasing.
Once personalized, products are not returnable unless there is a fault.

Made to Order
Many items can be made to order. Any items made to order are deemed available for resale unless it is personalized.
If suitable for resale then the item can be returned as per the Returns Policy.

Returns Policy
If you change your mind, items that have not been personalized can be returned within 14 days of receipt for a full refund of the original purchase price. The Refund will be issued once the returned item has been received by Charms by Joanna. Items must be received in the same condition as purchased including any branded packaging
The buyer is responsible for the cost of the returns postage, this will not be refunded.

Before returning an item please contact Charms by Joanna in writing stating why you wish to return it - email:- joanna@charmsbyjoanna.co.uk

Failure to comply with the above returns policy will mean your refund could be refused and the cost of posting the item back to you again will be need to be paid in full before the item is re-sent. Any of these items where the buyer does not pay the additional postage will be kept by Charms by Joanna for resale or disposal accordingly.

If items do not arrive, a photograph of the proof of postage can be supplied for the purchaser to pursue a claim with Royal Mail


Refunds Policy
If you change your mind before the product has been personalized or before posting for all other products, then contact me as soon as possible to cancel the order and receive a full refund.

Cancellations/Returns
If you would like to cancel or return your item(s) please email joanna@charmsbyjoanna.co.uk confirming why you wish to cancel your order.

Privacy Policy
This privacy policy sets out how Charms by Joanna uses and protects any information that you give us when you use this website.
The only information collected about you is what you enter voluntarily via email or telephone. This information is never given to anyone else unless specifically requested by you or if we are required by law to do so.
We provide offers and information via our blog, you are welcome to subscribe to this blog via Wordpress, you will not receive any other emails/text messages/phone calls unless they are relevant to your enquiry.
You pay through Paypal so your payment details are not given directly to us and you have all of the safeguards provided by them. If you would like to pay by cheque then items will not be posted or personalized until the funds have cleared.
We are committed to ensuring that your information is secure.

Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We have not set this website to intentionally create cookies, however, should any be created by the software used they are not set to gather any information for use by Charms by Joanna.
Should cookies appear, your software should inform you and ask you to choose to accept or decline. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.


Links to other websites
Our website may contain links to other websites of interest. Links are shown in a different colour and underlined and are set to open a new window when clicked. Once you have used these links we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to that website.